Warranty & service
Every product we supply is covered by the manufacturer’s (OEM) warranty. As your authorised supplier, Touchscreens.com.pk is your first point of contact and provides first-level support — while the underlying hardware warranty is provided and honoured by the manufacturer.
How our support works
Interactive panels typically carry a manufacturer’s warranty of up to three years, depending on the brand and model. As the authorised supplier we handle the first level of support for you: we log the issue, carry out on-site diagnosis where practical, and coordinate the warranty claim directly with the OEM so you are not chasing an overseas manufacturer yourself.
What this means for you
- Single point of contact. Raise every issue with us — we manage it through to resolution with the manufacturer.
- First-level support. Installation-related service, basic diagnosis and troubleshooting are handled by our team.
- OEM warranty fulfilment. Hardware repair or replacement is carried out under the manufacturer’s warranty terms for your product.
- Genuine stock. Because we are an authorised distributor rather than a grey importer, your manufacturer warranty is valid and supportable in Pakistan.
Coverage
Warranty terms — duration, on-site versus carry-in, and what is included — vary by manufacturer and model. The exact terms for your product are confirmed on your quotation and invoice.
How to raise a service request
WhatsApp or call us with your invoice number and the product model. For institutional support, our team responds the same working day.